Avoid Customer Service Frustrations With 2Shay

Customer service either leaves a bad taste in the mouth of consumers or helps them through one of their lousiest days. Unfortunately, more than half of consumers can empathize with the first one since, let’s face it, customer service usually sucks. It’s hard to pinpoint why that is so since the hiring percentage for customer service specialists or representatives are always high. That means there is no shortage of customer service reps to handle consumer concerns. This fact leads to the million dollar question – why are consumers still feel frustrated over the general concept of “customer service”?

There could be a variety of reasons, and below are some of these:

  • Long hold time

As much as possible, customer service representatives are trained to assist customers with their concerns in less than one minute, two at the most. That’s to avoid queuing or having a long line of customers waiting for their chance to speak to a rep. Nevertheless, some reps still put customers on hold when they need to verify information. This can be frustrating because the reps are wasting a precious commodity – the customers’ time.

  • IVR nightmare

The Interactive Voice Response (IVR) unit is a nightmare for many consumers. Imagine dialing the customer service hotline only to be answered by a robotic voice that prompts you to press a gazillion choices before you could actually speak to a living, breathing representative. IVRs are annoying and downright frustrating, especially when time runs out on a customer and he has to go through the entire process again…and again.

  • Endless call transfers

So someone, an actual person, finally picks up the phone after a customer spent a considerable amount of time dealing with the IVR. However, the one who picked up informs you that he’ll have to route your call to another agent, and he does so without waiting for your response. Overall, you end up being bounced off from one agent to another with the dreary, “We cannot do anything about it. Sorry” spiel. Talk about frustrating.

  • Insufficient information

After punching through several choices on the IVR menu, an agent answers your call, verifies your information, and proceeds to “assist” you. You throw your inquiries at him because that’s actually why you called in the first place – to inquire, resolve an issue, etc. However, at the end of the call, nothing is resolved since the agent doesn’t have enough information to answer your queries.

  • Rude representatives

Yes, a customer service representative’s job can be challenging and demanding. However, reps are being paid handsomely to manage the concerns of customers, so they’re actually not in a position to treat customers with annoyance. After all, the customer is always right. Unfortunately, some reps don’t hold back from showing rudeness to customers.

Fortunately, there are entities that make life easier for customers. How? Well, if you check out http://ca.2shay.co/ you’ll see that it’s a community meant to make things easier for consumers. There, you can find customer care numbers and customer support information, file complaints, suggest improvements, and others of some of the major companies in Canada. It’s like a one-stop shop for consumers so they wouldn’t have to go through the harrowing experience that often leads to customer service frustration. Try it out and see how 2Shay can help you.

How to Choose the Best Travel Mug

Traveling can be fun, especially if the essential traveling accessories are within your reach. One of these is a traveling mug. If you still don’t have it then it is about time to buy one. And get the best deal by following the shopping guide below:

  • Leak proof sealed mugs are the best.

Often times, you fear of drinking from mugs while on the road since it could dribble or spill. However, you can expect that this won’t happen if you chose mugs with the right locking lid. This one won’t spill even when the mug is turned upside down completely.

  • The less handling needed; the better.

Remember that you might need to use the mug while driving. This means you can’t use both of your hands since one hand must stay on the wheel. A mug built with a lid that will allow you to sip without the need to unscrew its cover will be the most preferable type. This means you can drink from the mug with only one hand needed.

  • Buy a mug with heat (cold) retention feature

It can be nice to have something hot (or cold) to drink at some point of the day. And though you can’t keep your drink hot or cold the whole time, a good travel mug can keep a coffee steaming hot for several hours. Just choose mugs with double wall stainless steel so it can hold heat longer.

  • Durability is important.

Mugs are small items and in your busy days, you can easily knock on them while they sit on the counter.  You can also be oblivious sometimes and leave it sitting on your car’s roof while driving away with it. But durable mugs are resistant to a few bangs. And after a few blow, they can still seal your drink inside effectively.

  • Right size

It can be very frustrating to finally find the right mug for you only to find out that it won’t fit into your car’s cup holder. The right size must be the one that won’t cause it to rattle or tip over. A mug that will fit snugly to its holder will do. To know if you have the right size, you have to check the size of the mug’s base and compare it with the car’s cup holder.  They must have similar sizes. Make sure that the mug doesn’t have a handle that gets in the way as well. Try the mug by holding it to your face. Once the lid is opened, it must not cause obstruction the view of the road while you are driving.

  • Easy to clean

One of the reasons why many opt for disposable cups is the fact that they can skip the cleaning part. Hence, it pays to have a mug that can be cleaned in a breeze. You just simply place them on a dishwasher’s rack or hand wash their easy to disassemble lids.

For more buying guides on traveling mugs, just visit Mug Zen. This site has all the information that you need when it comes to mugs.